K12 Insight - Identified: Partial Outage (Twilio - Inbound & Outbound Calling) – Incident details

All systems operational

Identified: Partial Outage (Twilio - Inbound & Outbound Calling)

Resolved
Partial outage
Started over 1 year agoLasted about 2 hours

Affected

Onflo (formerly Let's Talk)

Partial outage from 4:03 PM to 4:37 PM, Operational from 4:37 PM to 5:58 PM

Phone and SMS

Partial outage from 4:03 PM to 4:37 PM, Operational from 4:37 PM to 5:58 PM

Updates
  • Resolved
    Resolved

    The K12 Insight team has performed thorough testing and confirmed that all Twilio issues are resolved for our customers.

  • Monitoring
    Monitoring

    As of 12:30 p.m. EDT, Twilio posted the following update: Currently, our baseline call functionality has been restored and is operating normally. Users should experience no issues with standard voice calls. We are also fully recovered on both inbound and outbound Flex calls. Our team is working diligently to resolve any residual issues to minimize any disruption to our users.

    The K12 Insight team continues to monitor this issue.

  • Identified
    Identified

    As of 11 a.m. EDT, our third-party Telephony provider, Twilio, reported a partial outage affecting some inbound and outbound calls. Twilio is aware of the issue and working actively to resolve it. Our team is actively monitoring this issue. Any accounts receiving or placing live phone calls may be affected. We will provide updates as they become available. Twilio will continue to post updates on their status page: https://status.twilio.com/incidents/5b8wmb5djj4g