K12 Insight - Error message appearing when attempting to open survey links – Incident details

Let's Talk! Assistant (Chatbot) experiencing major outage

Error message appearing when attempting to open survey links

Resolved
Operational
Started over 2 years agoLasted about 22 hours

Affected

Engage

Operational from 10:13 PM to 8:27 PM

Survey Participation

Operational from 10:13 PM to 8:27 PM

Updates
  • Resolved
    Resolved

    The issue is now resolved. All functions are fully operational at this time. Thank you for your patience.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Investigating
    Investigating

    We are investigating an incident causing an error message to appear when attempting to open survey links. We will begin providing updates via the status page shortly. The status page will be updated every 20 minutes.