Affected Components: Phone and SMS, , Onflo (formerly Let's Talk) →

Oct 20, 10:50:00 GMT+0
Resolved - Our third party telephony provider, Twilio, was impacted by the global AWS outage. Therefore, Onflo accounts were not receiving inbound calls or able to make outbound calls. As of 7:35am EST, all telephony capabilities are restored. We are currently monitoring the result. .

Oct 20, 13:13:54 GMT+0
Resolved - This incident has been resolved..

Duration: 30 minutes

Affected Components: Onflo Platform, Email, Admin App (Mobile), Email Delivery, Engage Platform, Customer App (Mobile), Ticket Submission, Survey Participation, Phone and SMS, Chatbot

Nov 11, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 11, 06:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 11, 06:30:00 GMT+0
Identified - We will be performing scheduled maintenance for all K12 Insight products on Monday, November 11 from 1:30 a.m. - 2:00 a.m. EDT. During this time, users will not be able to access Engage or Let's Talk. We apologize for any inconvenience you might experience..

Duration: 20 hours and 19 minutes

Affected Components: Onflo Platform

Oct 28, 16:54:52 GMT+0
Identified - Outlook users who are not using the latest version are experiencing issues with activation emails and password reset emails. Our team has identified the root cause and is working to deploy a fix. As a workaround, please either access the browser-based version of Outlook or update your desktop version. Next update on October 29\. .

Oct 29, 13:13:43 GMT+0
Resolved - The issue is now resolved. For impacted users - those attempting to activate their account or reset their password and using a previous version of Microsoft Outlook - a new activation email or password reset email will need to be sent. We apologize for any inconvenience..

Duration: 2 days, 18 hours and 46 minutes

Affected Components: Onflo Platform, Email, Admin App (Mobile), Customer App (Mobile), Ticket Submission, Phone and SMS, Chatbot

Aug 12, 22:33:08 GMT+0
Resolved - Our team has identified the issue and deployed a fix. We are continuing to monitor the systems to ensure all issues are resolved..

Aug 12, 19:00:00 GMT+0
Identified - We are currently experiencing slowness in with Let's Talk. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Users accessing and responding to dialogues, and Customers submitting dialogues may be affected. Next update in 20 minutes..

Aug 13, 12:00:00 GMT+0
Identified - Some changes were made to address slowness reported on 8/12/2024, but we are continuing to receive reports of slowness in Let's Talk today, 8/13/2024\. Our team is actively working to restore normal performance levels. We apologize for any inconvenience. Let's Talk! users and customers submitting dialogues may be affected. We will provide our next update in an hour. .

Aug 13, 20:34:13 GMT+0
Identified - We have deployed several changes and our team is actively working to restore normal performance levels. Let's Talk! users, particularly those taking live calls, and customers submitting dialogues may be affected. Activities such as viewing the dashboard and performing bulk edits should be avoided until slowness is resolved. We apologize for any inconvenience - we know this is a critical time of the year for our partners..

Aug 13, 16:03:47 GMT+0
Identified - We continue to receive reports of slowness in the Let's Talk! platform. Our team is actively working to restore normal performance levels. Let's Talk! users and customers submitting dialogues may be affected. Some users are reporting that they are not able to reply to select dialogues. Activities such as viewing the dashboard and performing bulk edits should be avoided until slowness is resolved. We apologize for any inconvenience. We will provide our next update in an hour..

Aug 14, 09:00:00 GMT+0
Monitoring - Our team has communicated that all systems have been restored. While our internal tests have shown promising results, the ultimate validation will come from your use of the platform. We encourage you to log in and resume normal activity in the system. We will continue to monitor throughout the morning and the rest of the day..

Aug 15, 13:45:33 GMT+0
Resolved - The issue is now resolved. All functions are fully operational at this time. Thank you for your patience..

Duration: 22 hours and 53 minutes

Affected Components: Onflo Platform

Aug 1, 17:06:41 GMT+0
Identified - We’re currently experiencing intermittent slowness in Let's Talk. Our team is currently working to restore normal performance levels. We apologize for any inconvenience..

Aug 2, 06:39:00 GMT+0
Monitoring - Our team has identified the issue and deployed a fix for the intermittent slowness. We are continuing to monitor the systems to ensure all issues are resolved..

Aug 1, 22:04:03 GMT+0
Identified - We continue to experience intermittent slowness with Let's Talk. Our team is actively working to restore normal performance levels. We apologize for any inconvenience..

Aug 2, 16:00:00 GMT+0
Resolved - The issue is now resolved. All functions are fully operational at this time. Thank you for your patience..

Duration: 1 hour and 56 minutes

Affected Components: Phone and SMS

Apr 22, 16:03:00 GMT+0
Identified - As of 11 a.m. EDT, our third-party Telephony provider, Twilio, reported a partial outage affecting some inbound and outbound calls. Twilio is aware of the issue and working actively to resolve it. Our team is actively monitoring this issue. Any accounts receiving or placing live phone calls may be affected. We will provide updates as they become available. Twilio will continue to post updates on their status page: <https://status.twilio.com/incidents/5b8wmb5djj4g>.

Apr 22, 16:37:15 GMT+0
Monitoring - As of 12:30 p.m. EDT, Twilio posted the following update: _Currently, our baseline call functionality has been restored and is operating normally. Users should experience no issues with standard voice calls. We are also fully recovered on both inbound and outbound Flex calls. Our team is working diligently to resolve any residual issues to minimize any disruption to our users._ The K12 Insight team continues to monitor this issue..

Apr 22, 17:58:39 GMT+0
Resolved - The K12 Insight team has performed thorough testing and confirmed that all Twilio issues are resolved for our customers. .

Duration: 30 minutes

Affected Components: Onflo Platform, Email, Admin App (Mobile), Email Delivery, Engage Platform, Customer App (Mobile), Ticket Submission, Survey Participation, Phone and SMS, Chatbot

Mar 9, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 9, 07:00:00 GMT+0
Identified - Our systems will be unavailable on Saturday, March 9, 2024 from 2:00 a.m. - 2:30 a.m. EST for maintenance. During this time, accounts will not be accessible, and survey participation and dialogue submission will be unavailable. We apologize for any inconvenience this may cause, but even a well-oiled machine needs service every now and then. We’ll see you on the other side, better than ever! The K12 Insight Team.

Mar 9, 07:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 32 minutes

Affected Components: Onflo Platform, Email, Admin App (Mobile), Customer App (Mobile), Ticket Submission, Phone and SMS, Chatbot

Dec 4, 19:32:42 GMT+0
Resolved - The issue is now resolved. All functions are fully operational at this time. Thank you for your patience..

Dec 4, 16:39:00 GMT+0
Identified - We are currently deploying a fix for this issue - the next update will be when this fix is complete..

Dec 4, 16:00:19 GMT+0
Identified - We’re experiencing a partial outage affecting tabs loading on Let's Talk. Our team is currently working to restore complete access. We apologize for any inconvenience. Customers may be unable to load the tab when accessing your website. Additionally, some users may experience slow load times when logging into the platform. The next update is in 30 minutes..

Duration: 20 hours and 13 minutes

Affected Components: Onflo Platform

Nov 29, 19:29:15 GMT+0
Identified - Our team has identified an issue with Bing Translate in Let's Talk! as it applies to any setting (Topics, Messages, Landing Pages, FAQs). We are working to resolve this issue asap..

Nov 30, 15:42:13 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 31 minutes

Affected Components: Onflo Platform, Email Delivery, Engage Platform, Survey Participation

Nov 21, 20:08:49 GMT+0
Investigating - We are currently investigating reports of a potential service interruption that are impacting Let's Talk and Engage customer facing landing pages and user logins. We apologize for any inconvenience and will post another update as soon as we learn more. .

Nov 21, 20:32:36 GMT+0
Monitoring - Our team has identified the issue and deployed a fix. We are continuing to monitor the systems to ensure all issues are resolved. .

Nov 21, 21:39:25 GMT+0
Resolved - The issue is now resolved. All functions are fully operational at this time. Thank you for your patience. .

Duration: 21 hours and 27 minutes

Affected Components: Engage Platform, Onflo Platform

Jan 18, 18:45:18 GMT+0
Investigating - We are continuing to monitor until full performance is established..

Jan 18, 18:45:18 GMT+0
Identified - We are continuing to monitor until full performance is established..

Jan 18, 21:35:37 GMT+0
Monitoring - Our team has identified the issue and deployed a fix. If you are still having issues please log out and close out your browser and log back in. If you continue to experience issues, please contact our support team at 703-542-9601. We appreciate your patience and understanding..

Jan 19, 16:12:18 GMT+0
Resolved - On Wednesday, January 18, 2023, between 1:39 PM EST and 4:35 PM EST K12 Insight customers may have been unable to access or experienced degraded performance on our Let’s Talk and Engage platforms. We understand that you rely on the availability and performance of our platforms to serve your community. Please also know the quality of your customer experience is of utmost importance to us. Below you will find the root cause of the interruption. We will update our operating procedures to prevent this issue from recurring in the future, and do not anticipate further problems. We are sorry for any frustration and inconvenience this may have caused you and your community. The root cause of the service interruption was due to a server that was taking more time to create user sessions and as a result sessions were being timed out for some users. The issue has been addressed and all platforms are operational..

Duration: 22 hours and 14 minutes

Affected Components: Survey Participation

Nov 7, 22:43:17 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Nov 7, 22:13:31 GMT+0
Investigating - We are investigating an incident causing an error message to appear when attempting to open survey links. We will begin providing updates via the status page shortly. The status page will be updated every 20 minutes. .

Nov 8, 20:27:20 GMT+0
Resolved - The issue is now resolved. All functions are fully operational at this time. Thank you for your patience..

Duration: 31 minutes

Affected Components: Onflo Platform

Nov 4, 15:15:00 GMT+0
Monitoring - Our team has identified the issue that was causing slowness for Let's Talk! users and deployed a fix. We are continuing to monitor the systems to ensure all issues are resolved..

Dec 5, 15:46:01 GMT+0
Resolved - We just resolved the issue!.

Duration: 27 minutes

Affected Components: Engage Platform, K12insight.com, Onflo Platform

Oct 18, 16:38:57 GMT+0
Monitoring - Our team has identified the issue and deployed a fix. We are continuing to monitor the systems to ensure all issues are resolved..

Oct 18, 17:05:52 GMT+0
Resolved - The issue is now resolved. All functions are fully operational at this time. Thank you for your patience..

Duration: 1 hour and 1 minute

Affected Components: Onflo Platform

Oct 12, 15:48:30 GMT+0
Investigating - We’re currently investigating reports of search function that is causing slowness in the system. We are currently investigating this incident. We apologize for any inconvenience and will post another update as soon as we learn more. .

Oct 12, 15:50:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 12, 16:49:03 GMT+0
Resolved - The issue is now resolved. All functions are fully operational at this time. Thank you for your patience..

Affected Components: Chatbot, Phone and SMS, Ticket Submission, Onflo Platform

Dec 4, 16:29:00 GMT+0
Completed - Maintenance has completed successfully..

Dec 4, 16:29:00 GMT+0
Identified - Maintenance is now in progress..

Dec 4, 16:29:00 GMT+0
Identified - We will be performing scheduled maintenance on on Saturday, December 4th 2021 between 2:30 A.M. and 2:55 A.M. US Eastern Time. During this time, accounts will not be accessible and dialogue submission will be unavailable. We apologize for any inconvenience you might experience. .