K12 Insight - Notice history

Let's Talk! Assistant (Chatbot) experiencing major outage

Notice history

Dec 2024

Identified: OpenAI Outage affecting the Let's Talk Assistant
  • Resolved
    Resolved

    OpenAI resolved the issue at 10:38 p.m. EST on Wednesday, December 11. The Let's Talk! Assistant is once again fully operational.

  • Identified
    Identified

    We’re currently experiencing a partial outage affecting the Let's Talk! Assistant. The OpenAI APIs that we use to power our chatbot are down - you can track the status of that outage here: https://status.openai.com/. We apologize for any inconvenience. Customers using the chatbot may be affected. Next update will follow an update from OpenAI.

Nov 2024

Scheduled Maintenance | November 11 1:30-2:00 a.m. EDT
  • Completed
    November 11, 2024 at 7:00 AM
    Completed
    November 11, 2024 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    November 11, 2024 at 6:30 AM
    In progress
    November 11, 2024 at 6:30 AM
    Maintenance is now in progress
  • Planned
    November 11, 2024 at 6:30 AM
    Planned
    November 11, 2024 at 6:30 AM

    We will be performing scheduled maintenance for all K12 Insight products on Monday, November 11 from 1:30 a.m. - 2:00 a.m. EDT. During this time, users will not be able to access Engage or Let's Talk. We apologize for any inconvenience you might experience.

Oct 2024

Identified: Outlook Users - Issue with Activation and Password Reset Emails
  • Resolved
    Resolved

    The issue is now resolved. For impacted users - those attempting to activate their account or reset their password and using a previous version of Microsoft Outlook - a new activation email or password reset email will need to be sent. We apologize for any inconvenience.

  • Identified
    Identified

    Outlook users who are not using the latest version are experiencing issues with activation emails and password reset emails. Our team has identified the root cause and is working to deploy a fix. As a workaround, please either access the browser-based version of Outlook or update your desktop version. Next update on October 29.

Oct 2024 to Dec 2024

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