K12 Insight - Notice history

Let's Talk! Assistant (Chatbot) experiencing major outage

Notice history

Jun 2024

No notices reported this month

May 2024

No notices reported this month

Apr 2024

Identified: Partial Outage (Twilio - Inbound & Outbound Calling)
  • Resolved
    Resolved

    The K12 Insight team has performed thorough testing and confirmed that all Twilio issues are resolved for our customers.

  • Monitoring
    Monitoring

    As of 12:30 p.m. EDT, Twilio posted the following update: Currently, our baseline call functionality has been restored and is operating normally. Users should experience no issues with standard voice calls. We are also fully recovered on both inbound and outbound Flex calls. Our team is working diligently to resolve any residual issues to minimize any disruption to our users.

    The K12 Insight team continues to monitor this issue.

  • Identified
    Identified

    As of 11 a.m. EDT, our third-party Telephony provider, Twilio, reported a partial outage affecting some inbound and outbound calls. Twilio is aware of the issue and working actively to resolve it. Our team is actively monitoring this issue. Any accounts receiving or placing live phone calls may be affected. We will provide updates as they become available. Twilio will continue to post updates on their status page: https://status.twilio.com/incidents/5b8wmb5djj4g

Apr 2024 to Jun 2024

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